Partner Onboarding Specialist (MX based)

Background

Utility Profit is on a mission to improve the experience of renting homes. Utility Profit makes it easy for renters to see the utility options for their address and set up their water, electric, gas, and internet. We’re building a sales team and creating the future of moving. Our headquarters are in Austin, TX, and we have a distributed team of 40+ talented team members.

What will I be onboarding partners to?

Utility Profit partners with property managers, offering a unique 'found revenue' service to boost their earnings. Through our partnership, property managers stand to increase their profitability while enhancing their tenant’s move-in experience.

Here's how Utility Profit works:

• Revenue Sharing Model: Utility Profit is earned by activating services, and we share a portion of that revenue directly with property managers. Property managers benefit financially from utilizing our services, creating an additional income stream for their business.

• Operational Efficiency: Beyond the financial benefits, we alleviate the operational burden associated with utility setups. By handling these tasks, we enable property management teams to focus on their core responsibilities without being bogged down by administrative tasks.

• No Upfront Costs: The most enticing aspect of our offering is that we do not charge property management companies for integrating our platform into their processes. Instead, our service adds value by generating additional revenue and streamlining the tenant onboarding process, resulting in a win-win scenario for all parties involved. >> Read more about what we're selling here.

What's the day-to-day for this role?

• Conducting onboarding video calls. Explaining the product, syncing the tool with their property management software, inviting users and ensuring the tool is set up correctly for the partners.

• Platform set up tasks such as creating portals, logging notes, sending calendar invites, etc.

• You’ll directly conduct meetings with the partner for onboarding and check-in calls.

• Keep your CRM updated with call notes and statuses about your book of business.

  • We are currently using Hubspot as our CRM tool.

Where will I be working?

• This is a work-from-home position. The position will be hired and trained remotely, from any location in Mexico, or within 2 hours of US Central Time Zone.

What are the characteristics we're looking for in this role:

• Positivity and likability: You're someone that people gravitate to because you're optimistic and remain upbeat. You're good vibes on the phones/meetings, and you're someone that customers enjoy interacting with.

• Hungry and Dependable: You can kick it into high gear and hit your quotas. You’re incredibly motivated and punching up.

• Product Minded: You understand software/products. You can explain details about the product to others. You’ll be able to communicate what customers say on the front line to the broader product and engineering teams.

• Persuasive: You can overcome objections and get buy-in from people. You have a track record of handling sticky situations with customers and helping retain accounts. You’re great at building relationships and continuing to sell throughout your lifecycle.

• Organized and detail-oriented: You’re the ultimate task master. You don’t let things fall through the cracks. You’re great at back-office logistics.

Other requirements:

• At least six months of call center or inside sales experience is necessary.

  • Proven record of hitting and exceeding targets and quotas.

• Excellent English communication, both verbal and written.

• You have used CRMs in the past and can pick up new technologies quickly.

  • We use Hubspot, Zoom, Google Meet, Google Slides, Calendars/Calend.ly, Gmail and other standard tools.

• We are looking for bright, driven, committed, and authentic humans.